Return & Refund

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and free returns process.

Return Eligibility

  • Return Window: 30 days from the date of delivery.

  • Eligible Items: Both defective and non-defective products are eligible for return.

  • Final Sale Items: We do not sell “final sale” items — all products are returnable unless stated otherwise.

  • Exchanges: Accepted within the 30-day return window.

Return Process

  1. Contact Us at support@premiumkit.co.uk to request a return.

  2. Receive Your Return Label – A free, downloadable, and printable label will be provided.

  3. Ship Your Item – Send the item back to us via Royal Mail using the provided label.

Return Shipping

  • Return shipping is free.

  • No restocking fees apply.

Refund Processing

  • Refunds are processed within 7 business days after we receive and inspect your returned item.

  • Refunds are issued to your original payment method (PayPal).

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@premiumkit.co.uk with your order number and photos of the issue. We will arrange a replacement or a full refund at no additional cost to you.

Contact for Returns

Email: support@premiumkit.co.uk
Phone: +44 7395 327415
Address: 284B Dalston Lane, London, E8 1JG, United Kingdom